Refund Policy

Last updated: 28 October 2026

1. Scope

Applies to every digital product sold here (SheetKit templates, 3Q PDF). A request made within seven days of a successful payment is refunded without further questions.

2. How to ask

Email [email protected] with “refund” in the subject and include:

• the email address you paid with
• the order number (in the receipt email, usually starting with ORD-)
• optionally, one line about what did not fit — useful for improving the product, but not a condition of the refund

No screenshots, no proof that you are not using it, no obligation to accept an alternative offer.

3. How long it takes

• We confirm and submit the refund within two business days of your request.
• Waffo returns the money to the original payment method. How fast it lands depends on the channel: cards typically 3–10 business days; WeChat Pay typically 1–3.
• Cross-border payments may involve a currency conversion, so the amount received can differ slightly from the amount paid. That is set by the payment channel and your bank, not by us.

4. What you do afterwards

Please delete the downloaded files and stop using them. We cannot revoke a file remotely — technically and by preference — so this relies on your honesty.

5. What is excluded

The unconditional seven-day refund does not cover the following, though genuine defects are always our responsibility:

• bulk refund requests after repeated purchases well beyond normal use
• buying, reselling or publicly distributing the product, then asking for a refund
• requesting extra compensation as a condition of a refund
• claiming a feature that never appeared on the page, in the documentation or in the source

6. After the seven days

Write and explain. If the fault is ours — a corrupt download, a description that does not match, a feature that genuinely does not work — we deal with it regardless of how much time has passed. If the problem is “I bought it and never got round to using it”, we will tell you honestly that it cannot be refunded, and offer help getting started instead.

7. What counts as a defect

These are treated as defects and refunded or replaced without argument:

• the downloaded file is corrupt or will not open
• the file clearly does not do what the page says it does
• it does not run in the environment stated on the page (Excel 2016+, Windows 10/11) and we cannot fix it in reasonable time

8. Contact

Refunds and pre-sales questions: [email protected]. The person who replies is the person who made the product.